Privacy Policy

1. Privacy commitment

At StackAndSear, we are committed to respecting and safeguarding your personal information across all areas of our restaurant, lounge and exclusive poker event operations. We handle personal data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, with a focus on transparency, security and trust.

This Privacy Policy applies when you visit our website, interact with us online or in person, make a reservation, attend our poker evenings or exclusive events, or otherwise engage with StackAndSear in Australia.

2. Collection of personal information

We collect personal information that enables us to deliver tailored hospitality services and manage our premium dining and entertainment experiences. The types of information we may collect include:

• Identity details such as your name, title and preferred form of address
• Contact details including email address, mobile number and postal address
• Booking details such as reservation dates, times, party size and occasion
• Dining interests, seating preferences and any accessibility requirements
• Event and poker evening preferences, including table format and guest lists
• Communication preferences and your consent choices for marketing
• Information you provide when you complete forms on our site, join our newsletter or contact us via the Contact Us page
• Technical and usage data collected through our website, including device information, browser type, approximate location data and pages visited

Where reasonable and practical, we collect personal information directly from you. In some cases, we may receive information from authorised third parties, such as corporate event organisers or booking platforms acting on your instructions.

3. Use of personal information

Your personal information is used solely to support your experience with StackAndSear and to provide refined, personalised hospitality. We may use your information for purposes including:

• Confirming, managing and updating restaurant reservations and lounge bookings
• Coordinating invitation-only poker evenings and guest lists for private events
• Understanding your dining interests to personalise menus, seating and service
• Responding to enquiries submitted via our Contact Us page or other communication channels
• Sending operational messages such as booking confirmations, reminders and event details
• Providing access to resources and updates across our Events, Poker, Lounge and Experience pages
• Improving our website, services and guest journey through analytics and user feedback
• Meeting our legal, regulatory and risk management obligations within Australia

We do not use your personal information for unrelated secondary purposes without your consent, unless permitted or required by Australian law.

4. Disclosure of information

We do not sell, rent or trade your personal data. We may disclose your information to carefully selected and trusted service providers solely for operational requirements and event facilitation, including:

• Reservation and booking technology providers that help manage dining and event schedules
• Secure payment processors engaged to handle authorised transactions
• Email and communications platforms used to deliver confirmations and event updates
• Event and hospitality partners assisting with premium experiences, strictly on our instruction
• Professional advisors such as legal, accounting or insurance providers, where reasonably necessary

Any third party that receives personal information from us is required to handle it in accordance with Australian privacy law and to use it only for the services they provide to StackAndSear.

We may also disclose personal information where required or authorised by law, including to law enforcement or regulatory authorities.

5. Data security measures

We implement robust security protocols to protect your personal information from unauthorised access, misuse, loss or disclosure. Our approach includes:

• Encrypted booking and reservation systems for online and digital transactions
• Restricted access to personal information, limited to authorised team members who require it to perform their role
• Secure storage practices for digital records and, where applicable, physical records
• Regular review of our security controls and data-handling practices
• Staff training and confidentiality expectations for handling guest information

While we take reasonable steps to safeguard your information, no method of transmission or storage is completely risk-free. If we become aware of a data breach that is likely to cause serious harm, we will take appropriate steps in line with the Notifiable Data Breaches scheme under Australian law.

6. Marketing communications

With your consent, we may contact you with marketing communications that reflect the premium nature of StackAndSear, including:

• Exclusive dining offers and seasonal chef's menus
• Invitations to upcoming poker evenings and special entertainment events
• News about private dining, corporate functions and celebratory experiences
• Updates from our Events and Experience programs

You have full control over your communication preferences. You can opt out of marketing messages at any time by using the unsubscribe link in our emails or by contacting us via the Contact Us page. Even if you opt out of marketing, we may still send essential operational messages, such as reservation confirmations or critical updates about your booking.

7. Use of cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to support the sophisticated, seamless feel of the StackAndSear digital environment. Cookies may be used to:

• Remember your preferences as you move between pages such as Menu, Cuisine and Poker
• Support core site functionality, including navigation and secure form submissions
• Gather anonymous analytics about site traffic, page performance and user journeys
• Help us refine content so that information about our dining experiences, poker evenings and events is easier to find

You can manage or disable cookies through your browser settings. If you choose to disable certain cookies, some features of our website may not function as intended, and your browsing experience may be less tailored.

For more detail about how we use cookies and similar technologies, please refer to our dedicated Cookie Policy.

8. Third-party links

Our website may include links to reputable third-party platforms that support reservations, event services or social media engagement. These external sites operate independently of StackAndSear and are governed by their own privacy policies and terms.

We encourage you to review the privacy policies of any external websites you visit to understand how they collect, use and protect your personal information. StackAndSear is not responsible for the privacy practices or content of external sites.

9. Access and correction

Australian residents have the right to request access to personal information we hold about them and to request corrections where the information is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact our privacy officer using the details in the Contacting us section below or submit an enquiry via the Contact Us page. To help protect your privacy, we may need to verify your identity before processing your request.

In some circumstances, we may be permitted by law to refuse access or correction. If this occurs, we will provide you with a written explanation of the reasons and outline any available complaint options.

10. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our operations, the introduction of new services, technological developments, or updates to Australian privacy law.

Any updated version will be published on this page and will include a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information when you dine with us, attend our poker evenings or book private events.

11. Contacting us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or would like to make a privacy-related complaint, you can contact our privacy officer using the details below:

Privacy Officer – StackAndSear
Website: https://stackandsear.com
Online enquiry: Contact Us

We take privacy concerns seriously and will respond to your enquiry within a reasonable period. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.